Product information

• We do our best to describe products accurately through photos, video, and written descriptions.
• Because items are handmade, small differences in stitching, shape, and facial expression may occur and are part of the product character.
• Estimated shipping and arrival dates are good-faith estimates, not guaranteed delivery deadlines.

Orders and payment

• By placing an order, you agree to provide accurate billing and shipping information.
• Orders are subject to acceptance and availability.
• If an issue prevents fulfillment, we may contact you, cancel the order, or issue a refund where appropriate.

Preorders

• Kinoraworks currently sells preorder handmade products, which means production often begins after checkout.
• Lead times may be longer than ready-to-ship goods because each item is made to order.
• Queue estimates shown on the site are intended to help customers make informed decisions, but they remain estimates.

Intellectual property and site use

• All website content, branding, images, product copy, and original materials belong to Kinoraworks or are used with permission.
• You may not reproduce, resell, or misuse our content or product presentation without written permission.
• You agree not to misuse the website, interfere with store operations, or attempt unauthorized access.

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